New study unveils gig workers’ challenges: long hours, no breaks, unfair pay

 

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A recent study shed light on the challenging realities faced by app-based cab drivers and food delivery workers in India’s booming gig economy. While convenience and efficiency are top priorities, the findings reveal long work hours, financial struggles, difficulties with company policies, and lack of break time impact these essential workers.

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Drivers and delivery agents predominantly work extended periods, with over 80% surpassing 10 hours daily and a third working over 14 hours. Such prolonged schedules take a physical and mental toll, also increasing accident risk due to fatigue.

Economic inequities mirror social disparities, as those from disadvantaged backgrounds disproportionately experience long hours. Over 40% of participants earned under 500 rupees daily after expenses, barely sufficient to live on. Many delivery agents make less than 10,000 rupees monthly, perpetuating poverty cycles.

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Workers additionally grapple with company policies and pay structures. High commissions deducted from fares significantly reduce earnings. Strict delivery windows like 10 minutes further add stress.

A majority cannot take even one day off weekly, exacerbating strain. Identity deactivations also commonly negatively impact workers. These challenges underscore the urgent need for improved regulations and support systems to better protect worker well-being and fairness.

As key economic drivers, app-based gig laborers deserve immediate steps to address systemic issues fueling hardships through policies prioritizing a fair work environment.